This broke my sarcometer when it was posted by TheJuiceMedia on Jan 8th .
Youtube Description:
The Australian Government just released this ad about it's Centrelink (social security) shitstorm, and it's surprisingly honest and informative.
CREDITS :
- Written by Giordano with ace input from Benna, Justin, Simon, Jake & DBot
- Special thanks to Asher Wolf and the Digital Rights AUS crew
- Presenter performed by Ellen
- Voiceover + Centrelink victim performed by Lucy
- Thanks to Isaac for camera help!
- Dope outro beat by Eric Parsons
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Whats the deal with Centrelink ? (For non-aussies)
Centrelink is Australia's central government department for distributing/organising welfare payments. Millions of Australian's have no choice but to interface with this agency/department via under-trained staff and/or a computer system that has been broken for YEARS and its generally a massive pain in the ass every single time.
Now, after years of cutting corners, staff and resources they've now started sending out debt notices in huge numbers to mostly unemployed Australians that DO NOT OWE A THING.
Rather then admit any mistakes or issues with their system, representatives have taken to lying about the state of affairs (as they have for at least a decade) . I heard a rep quote just last week claiming "go into an office, you'll be sorted out in 10 minutes" which is a complete fantasy.
My local office at peak efficiency during the floods [More about the floods]
The last time I had to go to my local centrelink office years ago (above) I had to line up for 30 minutes to be told to sit and wait for 2 and a half HOURS before I could BEGIN to explain why I was even there. And the phone lines give busy signals to most callers, the ones that get through get to sit on hold for hours longer and often get hung up on as well.
Typical centerlink call [source]
This is obviously completely unacceptable, but this is where we're at.
TheJuiceMedia nailed this video.
For more information
- If you received a debt notice see notmydebt.com.au
- You can find a great summary of the overall saga written by JohnBirmingham on medium
- Pedestrian.tv has the lowdown on the centrelink debt crackdown
- The Guardian has more info in "Call to suspend Centrelink system after single mother receives $24,000 debt notice"
- Hear directly from 3 people that have been affected by this in this ABC radio national segment centrelink wrongly issuing debt notices
- On twitter, the relevant hashtags are #notmydebt and #centrelinkfail
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